Broadband providers offer super-fast speeds when you sign your contract, but residents in Headingley and Hyde Park have told local campaigner Penny Goodman that they are not getting what they were promised.
People feel let down by their providers. Many residents and students are having problems completing even simple tasks like downloading music or completing assignments.
Penny Goodman doesn’t think people should be paying for a service they aren’t receiving, so she ran a petition in the Headingley and Hyde Park areas to show the scale of the problem. In some streets, almost every household signed up to call for a better service.
Penny has now written to the major broadband providers, calling on them to investigate the problem, and to put in better infrastructure so that everyone gets the service they were promised. The good news is that Virgin Media have now responded, and have agreed that there are congestion problems in the LS6 1** postcode area in particular.
Virgin Media will now be working to improve the infrastructure in this area, and are also urging all customers affected to call their technical support line on 150 (free from a Virgin Media land line) or 0345 454 1111. This will provide a clearer picture of the problems across the area as a whole, as well as allowing them to help customers on an individual basis.